$10 FLAT RATE EXPRESS SHIPPING ON AUSTRALIAN ORDERS

$15 FLAT RATE WORLDWIDE SHIPPING

WARRANTIES & RETURNS INFORMATION

RETURN POLICY

We are happy to provide you a online store voucher for all full-priced items (We do not accept returns on sale itemsreturn your garment/s back to us within 14 days of receipt for an online store credit and any received thereafter may be denied. Your return parcel must be post stamped within 14 business days of you receiving the order.

Please note, Xenia Boutique does not offer refunds for returned purchases.

All items must be returned in their original condition, unworn, unwashed with all tags still attached. Once XENIA BOUTIQUE has received your return package, all returns will be inspected before an online store credit is issued. XENIA BOUTIQUE reserves the right to deny a return if the items are worn, damaged, soiled, stains (make-up, fake tan) or altered in any way. We do not accept returns on earrings or undergarments (bras/underwear/swimwear) for sanitary reasons. These garment/s won't be accepted and they will be returned to sender. You will be notified via email if your returned item is not suitable for a online store credit. 

Rejected garments will be sent back to customers but at customers expense. 

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by XENIA BOUTIQUE will not be issued a online store credit. We also recommend that customers ask for proof of postage at the time of posting returned items. 

RETURN INSTRUCTIONS


If you require a replacement size, colour or alternative items, you are required to place a new order.

A Returns Sheet is provided with each order containing instructions that must be followed in order to receive a online store credit. If you require a copy of the Returns Form or have any questions regarding your return, please email customercare@xenia.com.au with this request.

All orders should be returned to the address below. Please note that the goods are your responsibility until they are returned to XENIA BOUTIQUE. XENIA BOUTIQUE will not issue a online store voucher on item/s that are not received or are lost in transit.

Please clearly state your Order Number on the outside of the package, so that it can be easily recognized.

Returns can be sent to the below address and must include your returns form:

XENIA BOUTIQUE Returns


292 MONTAGUE ROAD,


WEST END, QLD 

AUSTRALIA 4101.

INCORRECT ORDER & FAULTIES

If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at customercare@xenia.com.au  please ensure that the word 'INCORRECT ORDER' or 'FAULTY' is included in your Subject line and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.

We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item. Please note that the goods are your responsibility until they reach the warehouse.

Shipping is non-refundable except in cases where we may have made an error. 

ONLINE STORE VOUCHER

Returned items will be issued as a Online Store Voucher to the customer. Returns are processed within 3-5 working days of receiving your items.

Please allow 3-5 business days for returns to be processed by our friendly staff from the date that the returned item is received by XENIA BOUTIQUE. Once our team has inspected the garment, you will received an email address that is listed on your XENIA BOUTIQUE account once your return has been processed. You will received an email with details of the Store Voucher. Store Voucher can only be used online store (does not expire), not in our retail stores. We do not offer exchanges or refunds.

For all the returns that meet our return policy will be issued an Online Store Voucher, that will allow you to revisit our site to either purchase a different item or the same item in a different size, provided it is available.

Note: Our team will inspect the return before we issue out a credit note. Xenia Boutique reserves the right to refuse the return if it does not meet these conditions and will be sent back to the sender. You will be notified via email if your item is not suitable for a return.

FAULTY ITEMS
We are sincerely sorry to hear that there was a manufacturing fault with your garment! Unfortunately, we do experience manufacturing faults with our garments on rare occasions which we cannot control. All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us. 
We are happy to replace, repair, or exchange goods in the case of a manufacturing fault. 

Please email customercare@xenia.com.au with photos of your faulty item, your order number & full name

Our team will inspect the garment and process either a refund, replacement or a credit voucher. 

Shipping is non-refundable except in cases where we may have made an error.

In the unlikely event that we have sent you a faulty garment, please send back the dress via the cheapest standard international delivery and we will be more than happy to reimburse your postage on your faulty order will applied as a credit to your account. We will reimburse return shipping of the faulty garment only. If additional garments are returned with the faulty garment we will not cover this cost.

Returning the faulty garment should cost no more than $15.00AUD and as a result we will only reimburse shipping costs up $10 for Australian customers and $15.00 AUD for International customers.


EXCHANGES

If you require a replacement size, colour or alternative item/s, you are required to place a new order.


SALE  & PROMOTION ITEMS

Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind so please choose carefully. This includes a change of mind with regards to colour, size and fit. 

You can choose a refund or exchange if a final sale item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it (Please note that this does not include change of mind with regards to size, colour or fit)

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

• is significantly different from the sample or description

• is unsafe