SHIPPING INFORMATION

 

DELIVERY TIME
Orders are processed Monday through Friday and are shipped within 48 hours of placement, excluding weekends and public holidays.
We use Australia Post Express which is next business day delivery within the express post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days. (there will be delays due to the holiday season.)

**Please also note that business days do not include weekends or national public holidays. 


AUSTRALIAN CUSTOMERS

Xenia Boutique charges a flat rate of $8 for all domestic orders. We use Australia Post Express, which provides you with a unique tracking code for your package that can be tracked o nline via the following link: http://auspost.com.au/track/ . Express arrives within 1-3 business days from the date your order has been shipped. 

If you have not received your items within 4 business days of making your order please email customer care at customercare@xenia.com.au with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your local post office for collection.

The delivery cost is a flat rate per order -
 

Country

Cost

Delivery Time

Australia

$8

1-3 days

 

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post. You can track your order using the following link: http://auspost.com.au/track/

 

ADDITIONAL INFORMATION
If you experience any difficulties while entering your Shipping address during checkout or while you are creating an account, please email customercare@xenia.com.au with your full shipping address and contact phone number before you place your order so that an account can be set up for you. 

We are not responsible for lost or stolen packages or packages delayed in transit. 

If an incorrect shipping address is provided by a customer made during the checkout process, the order will be returned to XENIA BOUTIQUE HQ and XENIA BOUTIQUE reserves the right to charge the customer a of re-shipping fee of  $10 for all Australian orders. 

 

XENIA BOUTIQUE ships worldwide.

Orders are processed Monday through Friday and are shipped within 48 hours of placement, excluding weekends and public holidays.Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.
**Please also note that business days do not include weekends or national public holidays. 

STANDARD INTERNATIONAL SHIPPING

We charge a flat rate $15AUD Standard International Delivery on all orders. 

We use Australia Post International shipping services that have a 7-15 business day delivery time once the order has been shipped (shipping time varies per destination). Please note that this does not include customs processing delays.  

We use Australia Post Pack and Track International Services for the following countries:
* Belgium, China, Croatia, Denmark, Estonia, Hungary, Ireland, Israel, Republic of Lituania,  Israel, Malta, Netherlands, Poland,Portugal, Slovenia, Spain,

We use Registered International Services for all other countries. Registered International offers tracking services for certain countries only.

 All international orders shipped via Registered International Mail require a signature upon delivery. In the event that an attempted delivery is made, you will be required to collect your item at your local post office.

All standard international orders are sent with Australia Post and cost a flat rate per order –

Country

Cost

Delivery Time

Ireland - Pack & Track

$15 AUD

7-14 business days

South America - Registered Post

$15 AUD

7-28 business days

Africa - Registered Post

$15 AUD

7-28 business days

Middle East - Registered Post

$15 AUD

7-28 business days

Rest of Europe - Registered Post

$15 AUD

7-14 business days

Rest of Asia - Registered Post

$15 AUD

7-14 business days

PACK & TRACK - TRACEABLE MAIL
You should receive an email from AUSPOST including a unique tracking code for your package. You can use this code to track your parcel:                                                                                                

REGISTERED POST - Untraceable - signature required upon delivery
Registered International post offers tracking services for certain countries only. All international orders require a signature upon delivery. In the event that an attempted delivery is made, you will be required to collect your item at your local post office. For more information, please contact customercare@xenia.com.au


Please note that business days to not include weekends or national public holidays.

The customer will be responsible for any customs or import charges. You will be emailed a tracking number on dispatch. Delivery time excludes customs clearance delays for your country.

 

** EXPRESS ** International Shipping
Express International Shipping also generally takes 2-5 business days to arrive once shipped. Please note that this is not a guaranteed time frame and delays may occur.

All Express international orders are sent with DHL/ Australia Post and cost a flat rate per order -

Country

Cost

Delivery Time

New Zealand (NZ) - Express International Shipping

FREE Express Shipping on orders over $100

$10 AUD

1-2 business days

North America (USA, Canada, Mexico) - Express International Shipping

FREE Express Shipping on orders over $150

$15 AUD

1-4 business days

United Kingdom (UK) Express International Shipping

$20 AUD 2-6 business days

Sweden Express International Shipping

$20 AUD 2-6 business days

Norway Express International Shipping

$20 AUD 2-6 business days

Germany Express International Shipping

$20 AUD 2-6 business days

France Express International Shipping

$20 AUD 2-6 business days

Finland Express International Shipping

$20 AUD 2-6 business days

Russia Express International Shipping

$35 AUD 3-12 business days

Japan Express International Shipping

$17 AUD 1-3 business days

Hong Kong (HK) Express International Shipping

$17 AUD 1-3 business days

Singapore Express International Shipping

$18 AUD 1-3 business days

South Korea - Express International Shipping

$17 AUD 1-3 business days

Malaysia Express International Shipping  

$17 AUD 1-3 business days

The customer will be responsible for any customs or import charges. You will be emailed a tracking number on dispatch. Delivery time excludes customs clearance delays for your country.

 

TRACKING YOUR ORDER
Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel. You can track your order using the following link:

 http://auspost.com.au/track/             or        http://www.dhl.com.au/en/express/tracking/tracking_tools.html

 

INTERNATIONAL TAXES & CUSTOM CHARGES
For all International customers may be required to pay sales tax, duty and/or Customs charges. 

Please note: All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information. XENIA BOUTIQUE is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. 

CURRENCY CONVERSIONS
All prices listed on Xenia Boutique site are in Australian Dollars (AUD), and charged in Australian Dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link: 


XE.com - Foreign Exchange Rate Calculator
 

POLICY AND TERMS
By placing an order at Xenia Boutique, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Xenia Boutique.  This also applies to any shipments that are refused by you at delivery.


ADDITIONAL INFORMATION
If you experience any difficulties while entering your Shipping address during checkout or while you are creating an account, please email customercare@xenia.com.au with your full shipping address and contact phone number before you place your order so that an account can be set up for you.

 We are not responsible for lost or stolen packages or packages delayed in transit. 

If a customer error in shipping address is made during the checkout process, XENIA BOUTIQUE reserves the right to charge a reshipment fee of  $15 for international orders. 

 

Make sure you follow us on Instagram @xenia_boutique

so every week we are giving away a $50AUD voucher to one of our favourite customer pics on instagram - Make sure you tag us @xenia_boutique