We want you to absolutely love and adore your purchase! However, we understand that it doesn't always go to plan. These are some simple steps and tips to make your return process easier!

Items can be returned for an Online Credit Note. This does not have an expiry date. We DO NOT issue Refunds for return orders.

RETURN REQUIREMENTS:

  • Domestic returns via Australia must be returned within 14 days of the order delivery date
  • International returns must be returned within 30 days of the order delivery date
  • Merchandise must be received in their original condition and packaging: unworn, unwashed, unstained, unperfumed & tags attached
  • Any products marked ‘final sale’ will not be accepted
  • The item being returned IS NOT one of the following: intimates, earrings, hats, final sale products, or products purchased with a promotional offer
Returns received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number) will not be accepted and responsibility will be held by the customer. Once the returned products have arrived at our studio, we will inspect them and process the online voucher to you within 48 hours.  

Download and complete the returns form here 



THE RETURN PROCESS:

Re-pack your items in its original packaging (exactly as you received them). Please send back to the following address below and must include a completed your returns form.

 

Xenia Boutique Returns
2/31 Anthony Street, 
West End, QLD, 4101
Australia 



It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to XENIA BOUTIQUE.

Xenia Boutique is not responsible for the cost of return shipping

If you do not have access to a printer, you may simply include a handwritten note with the details of your order as stated in the return form. If you are using the original Xenia Boutique packaging, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our website.


SHIPPING COSTS: 

Return Shipping cost is at the cost of the customer and is non-refundable. Returns can be shipped back using standard shipment Express not required returns shipment times is not included.

 

FAULTY ITEMS:


Please email us as soon as possible customercare@xenia.com.au if you believe your garment has a faulty and our team will assist you immediately.

We ask that you please provide as much detail as possible, including photos so that we can quickly and thoroughly investigate your claim.

Note: Loose threads are not deemed as faulty. If an item is deem faulty. We will sent out a replacement.

Customers will initially be responsible for shipping and handling charges for any faulty products, however this amount will be refunded to your account once the product has been received and assessed. Please ensure you provide a delivery receipt with any charges to ensure your refund can be processed. 
 

ONLINE STORE VOUCHERS:

Online Store Vouchers can be used to make future purchases and do not expire.

Your online store voucher will be emailed to you once your return has been processed. (Please check your junk mail sometimes our emails can end up in there)

Please allow 2-3 business days for your returns to be processed by our product team once received at our HQ. ( Except for long weekends, public holidays and X-Mas break, please allow for 4-5 business days).

 

EXCHANGES:

If you require a replacement size, colour or alternative item/s, please email our customercare@xenia.com.au team for an exchange. However if the exchange item/s is not available. We will issue you an Online Voucher. 

 

SALE & SAMPLE ITEM: 

Only regular priced items may be returned, unfortunately All sale and sample items cannot be returned for any sort of refund.

 

PRODUCT INFORMATION:

Our items are photographed and professional lighting is used, so item colour may vary slightly though we aim to keep it as accurate as possible. Please refer to the product description, close up shot to see true colour. Colour may also look slightly different based on your display screen. 

 

AFTERPAY:

Please note, AfterPay orders are subject to the same non-returnable conditions as mentioned under the respective categories.

If you have any queries regarding your Afterpay payments or account, please don’t hesitate to contact Afterpay on 1300 100 729 or at info@afterpay.com.au

 

ADDITIONAL INFORMATION:

If you experience any difficulties while entering your Shipping address during checkout or while you are creating an account, please email customercare@xenia.com.au with your full shipping address and contact phone number before you place your order so that an account can be set up for you. 

We are not responsible for lost or stolen packages or packages delayed in transit. 

If an incorrect shipping address is provided by a customer made during the checkout process, the order will be returned to XENIA BOUTIQUE HQ and may take up to 3 months to arrive. XENIA BOUTIQUE reserves the right to charge the customer a of re-shipping fee.

Please note: The final decision on all returns and/or store credits is at the discretion of Xenia Boutique.