We want you to absolutely love and adore your purchase! However, we understand that it doesn't always goes to plan, so these are simple steps and tips are here to help.

Items can be returned for an Online Credit Note. This does not have an expiry date. We DO NOT issue Refunds for return orders.

We accept returns of full-priced items. Final sale items will not be accepted

This excludes earrings and undergarments cannot be returned, as we can not accept a return for hygiene reasons. So please choose carefully. 

Items must be returned in unworn condition, in their original packaging unworn, unwashed, damaged soiled, stains (make-up, fake tan) or altered in any way. Rejected garment/s can be sent back at customers expense.

Returns received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number) will not be accepted and responsibility will be held by the customer. Once the returned products have arrived at our studio, we will inspect them and process the online voucher to you within 48 hours. 

 

WHAT IS THE PROCESS FOR THE RETURNS

For orders delivered within Australia, we will accept returns items purchased online within 14 days and all international orders within 30 days from date of receipt. Please return items as per below:

1. Download and complete the returns form here

  1. Re-pack your items in it's original packaging (exactly as you received them). 3. Please send back to the following address below and must include a completed your returns form.

Xenia Boutique Returns

2/31 Anthony Street, 
West End, QLD, 4101 Australia 

For orders delivered outside of Australia where the product may be faulty or we have not delivered what you ordered, please contact our Customer Service team via email at customercare@xenia.com.au where you will be advised of the return process. 

It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to XENIA BOUTIQUE


WHO PAYS FOR THE SHIPPING RETURN

Return Shipping cost is at the cost of the customer and is non-refundable. Returns can be shipped back using standard shipment Express not required returns shipment times is not included.

Faulty Product:

Customers will initially be responsible for shipping and handling charges for any faulty products, however this amount will be refunded to your account once the product has been received and assessed. Please ensure you provide a delivery receipt with any charges to ensure your refund can be processed. 

Please email us as soon as possible customercare@xenia.com.au if you believe your garment has a faulty and our team will assist you immediately. 

We ask that you please provide as much detail as possible, including photos so that we can quickly and thoroughly investigate your claim.

Note: Loose threads are not deemed as faulty. If an item is deem faulty. We will sent out a replacement.

  

ONLINE STORE VOUCHERS

online can be used to make a future purchases and does not expire.

Your online store voucher will be emailed to you once your return has been processed. (Please check your junk mail sometimes our email can end up in there)

Please allow 2-3 business days for your returns to be processed by our product team once receive at our HQ. ( Except Long weekend, Public holidays and X-Mas break 4-5 business days)

 

EXCHANGES

If you require a replacement size, colour or alternative item/s, please email our customercare@xenia.com.au team for an exchange. However if the exchange item/s is not available. We will issue you an Online Voucher. 

 

SALE & SAMPLE ITEMS 

Only regular priced items may be returned, unfortunately All sale and sample items cannot be returned for any sort of refund.

 

PRODUCT INFORMATION

Our items are photographed and professional lighting is used, so item colour may vary slightly though we aim to keep it as accurate as possible. Please refer to the product description, close up shot to see true colour. Colour may also look slightly different based on your display screen. 

 

AFTERPAY

Please note, Afterpay orders are subject to the same non-returnable conditions as mentioned under the respective categories.

If you have any queries regarding your Afterpay payments or account, please don’t hesitate to contact Afterpay on 1300 100 729 or at info@afterpay.com.au

 

ADDITIONAL INFORMATION

If you experience any difficulties while entering your Shipping address during checkout or while you are creating an account, please email customercare@xenia.com.au with your full shipping address and contact phone number before you place your order so that an account can be set up for you. 

We are not responsible for lost or stolen packages or packages delayed in transit. 

If an incorrect shipping address is provided by a customer made during the checkout process, the order will be returned to XENIA BOUTIQUE HQ and may take up to 3 months to arrive. XENIA BOUTIQUE reserves the right to charge the customer a of re-shipping fee.

Please note: The final decision on all returns and/or store credits is at the discretion of Xenia Boutique.