We want you to absolutely love and adore your purchase! However, we understand that it doesn't always go to plan. These are some simple steps and tips to make your return process easier!


We do not offer refunds for returns, instead we issue Online Voucher that does not expire
**Return Shipping is at the cost of the customer and is non-refundable.

Full Priced Items: We do not offer refunds for returns, instead we issue Online Voucher that does not expire.
    Final Sale and Sample Items: We do not accept returns on sale or clearance items, unless the item received is faulty or your order was fulfilled incorrectly.
      Earrings, Hats, Headwear and Undergarments: Cannot be returned due to sanitary reasons
        Items must be returns must be returned within 14 days of receiving your order. Any items posted after this time frame may be denied.
          All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached & original packing (i.e. shoe boxes) intact.
          We do not accept returns on swimwear provided the hygiene sticker is still attached
            Returns received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number) XENIA will not be accepted and responsibility will be held by the customer. Once the returned products have arrived at our warehouse, we will inspect them and process the online voucher to you within 48 hours via email.

            HOW TO RETURN:
            Please make sure you include the returns form with your return item(s). This is so that we can identify who the return is coming from. 

            PO BOX 3011, 
            South Brisbane BC, QLD 4101
            It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to XENIA BOUTIQUE.
            Xenia Boutique is not responsible for the cost of return shipping
            If you do not have access to a printer, you may simply include a handwritten note with the details of your order as stated in the return form. If you are using the original Xenia Boutique packaging, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our website.
            Return Shipping cost is covered and paid by the customer
            Shipping cost are non-refundable.
            Returns can be shipped back using standard shipment Express not required returns shipment times is not included.
              We quality control our styles before they're sent out to you, to ensure they arrive in perfect condition! However, if you believe your garment is damaged or faulty,  please email our customer service team at We will treat this with the highest of priority to arrange the best possible course of action for you!
              We ask that you please provide as much detail as possible, including evidence in the form of photo or video so that we can quickly and thoroughly investigate your claim.

              Note: Loose threads are not deemed as faulty. If an item is deem faulty. We will sent out a replacement.
              We do our best to display the true colour of the garment however colours may vary slightly depending on your computer monitor/device.  We do not consider this a fault if the colour is slightly different.

              Customers will initially be responsible for shipping and handling charges for any faulty products, however this amount will be refunded to your account once the product has been received and assessed. Please ensure you provide a delivery receipt with any charges to ensure your refund can be processed. 
              STORE CREDITS
              Online Store Credits is issued via Gift Card can be used to make future purchases and do not expire.
              Gift Cards cannot be refunded.
              Our team will inspect the return upon arrival and reserve the right to refuse the return if it does not meet the conditions
              Your online store voucher will be emailed to you once your return has been processed. (Please check your junk mail)
                We do accept returns on non-sale items due to change of mind for a store credit only.
                DO YOU OFFER REFUNDS?
                We only offer store credits for returned items unless the product is deemed faulty by our Returns Team.

                PROCESSING TIMES
                We aim to process all returns within 2-3 business days of receiving the return to be processed by our team, however we ask to allow up to 5 business days in the case of higher volumes ( long weekends, public holidays and xmas break).
                Your online store voucher will be emailed to you once your return has been processed. (Please check your junk mail sometimes our emails can end up in there)
                Domestic returns by regular post can take up to 7days, while express post can take up to 3 days. International post can take up to 30 days to arrive.
                  Due to our products frequently selling out, we cannot process an exchange for you. If you require a replacement size, colour or alternative item/s, you are required to place a new order.
                  REJECTED RETURNS
                  It is your responsibility to ensure that your return meets the above requirements.
                  If a return is received and not approved through quality control, we will contact you immediately and provide more details as to the rejection.
                  You will be given the option to pay for the goods to be returned to you or for the goods to be destroyed, as they are not fit for re-sale.
                  In the case where you choose for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility.

                  PRODUCT INFORMATION:
                  Our items are photographed and professional lighting is used, so item colour may vary slightly though we aim to keep it as accurate as possible. Please refer to the product description, close up shot to see true colour. Colour may also look slightly different based on your display screen. 

                  Please note, AfterPay orders are subject to the same non-returnable conditions as mentioned under the respective categories.
                  If you have any queries regarding your Afterpay payments or account, please don’t hesitate to contact Afterpay on 1300 100 729 or at

                  EXTRA INFO:
                  Please note that the goods are your responsibility until they are returned to XENIA. XENIA will not issue a refund on item/s that are not received or are lost in transit.
                  Shipping is non-refundable except in cases where XENIA may have made an error.
                  If you experience any difficulties while entering your Shipping address during checkout or while you are creating an account, please email with your full shipping address and contact phone number before you place your order so that an account can be set up for you. 
                  We are not responsible for lost or stolen packages or packages delayed in transit. 
                  If an incorrect shipping address is provided by a customer made during the checkout process, the order will be returned to XENIA HQ and may take up to 3 months to arrive. XENIA reserves the right to charge the customer a of re-shipping fee.
                  Please note: The final decision on all returns and/or store credits is at the discretion of Xenia Boutique.