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We want you to absolutely love and adore your order!
However, if you are not happy with your purchase please follow
instructions below. 

 

Returns can be sent to the below address and must include your returns form.
XENIA BOUTIQUE RETURNS


292 MONTAGUE ROAD,


WEST END, QLD 

AUSTRALIA 4101.
 
 

Download the returns form here

 

 

Return times
Returns to be shipped Xenia Boutique HQ within 14 days of receiving it
Your name, order number and garment details fill out correctly for less complication
We accept returns of full-priced items. Final sale items will not be accepted

Item conditions
All items must be returned in their original condition, unworn, unwashed, damaged soiled, stains (make-up, fake tan) or altered in any way. We do not accept returns on earrings or undergarments (bras/underwear/swimwear) for sanitary reasons. Rejected garment/s can be sent back at customers expense.

Returned shipping cost
The shipping cost charged by Xenia Boutique is discounted rates. Therefore the cost of returning item may be higher. Returns can be shipped back using standard shipment  Express not required returns shipment times is not included in the 14 days. Returned shipping cost will be customer's expense.

Online Store Voucher

All returned items will be issued an Online Store Voucher to our customer. You will receive an email with the voucher code and details.
Please allow 2-3 business days  for your returns to be processed by our product team once receive at our HQ.(Except Long weekend, Public holidays and X-Mas break 4-5 business days)

Faulty Item
Please email us at:  customercare@xenia.com.au   Our helpful team will assist you immediately
Note: Lose threads are not deemed as faulty. If an item is deem faulty. We will sent out a replacement.

Exchange
If you require a replacement size, colour or alternative item/s, please email our customercare@xenia.com.au  team for an exchange. However if the exchange item/s is not available. We will issue you a Online Voucher. 

 

ADDITIONAL INFORMATION
If you experience any difficulties while entering your Shipping address during checkout or while you are creating an account, please email customercare@xenia.com.au with your full shipping address and contact phone number before you place your order so that an account can be set up for you. 

We are not responsible for lost or stolen packages or packages delayed in transit. 

If an incorrect shipping address is provided by a customer made during the checkout process, the order will be returned to XENIA BOUTIQUE HQ and may take up to 3 months to arrive. XENIA BOUTIQUE reserves the right to charge the customer a of re-shipping fee.

 


 

Make sure you follow us on Instagram @xenia_boutique

so every week we are giving away a $50AUD voucher to one of our favourite customer pics on instagram - Make sure you tag us @xenia_boutique

SEARCH HERE