We want you to absolutely love and adore your purchase(s) from us! So if for whatever reason you are unhappy with your order, that's okay because we offer a store voucher on your orders.
HOW TO RETURN AN ITEM TO US - FREE RETURNS!*
With the lead-up to Christmas, we are offering
FREE RETURNS for all Australian customers until 31 December 2018!
1. Generate the free returns label at the link
https://returns.auspost.com.au/xenia-boutique, fill out the returns form enclosed with your parcel and send your parcel back to us!
2. Our free returns are sent via standard Australia Post, please allow up to 5 business days for your return to be received at our HQ.
3. Once your return has been delivered to our warehouse and processed through our returns department, we will issue you a credit note via email which has no expiry date!
* Free Returns are only available to Australian customers, and valid until 31 December 2018
Please note, Xenia Boutique does not offer refunds for returned purchases. Store voucher are available for full-priced items. (We do not accept returns on sale items) change of mind please return you order within Items must be returned within 14 days for domestic & international orders of receiving your delivery for an online store voucher and any received thereafter may be denied.
In order for us to provide you with a credit note on your return, it must meet the following conditions: 1. must be returned in their original resell-able condition and packaging - unworn, unwashed, with all tags still attached.
Please be careful when trying on your items. 2.We do not accept returns on earrings or undergarments (bras/underwear/swimwear) for sanitary reasons. 3.Return parcels must include the order number on the parcel The cost of return shipping is at the customer's expense and is non-refundable. Please do not hesitate to contact us at customercare@xenia.com.au if you are in anyway unhappy with your order. Click here for more info
